Grayy Customs LLC - Glendale, New York

Rax S.

I am very happy to say that I had a great experience with Grayy Customs. Dropped my car off on a Friday morning for a wrap of my car to a blue. And even though I ended up having to wait a few more days eventually getting my car on a Wednesday instead of a Monday I was in contact with the owner the whole time getting updates on my car and how the process was going. And even got my calipers painted for free just for the inconvenience of having to wait a few extra days. I’m happy with the results and everything looks clean.

Tiffany W. (. W. T.

Professional, PASSIONATE & experts. HIGHLY RECOMMENDED. Sam & his team completely transformed my car. I really appreciate their price ranges even if you have a lot of damage. They will take care of you for the right price. The owner of this business was born &
Raised in Brooklyn. He represents all of us home grown New Yorkers surviving a tough city & making something out of nothing. Service is amazing & we are supporting our own.

Victor R.

Sam and his team did a great job in the install!
Great communication skills and customer service. We have done 2 work vans with Grayy, hoping to continue to do more!

Javier R.

This shop could easily be missed. Just driving by but they're absolutely worth it. The shop owner is a really cool guy who's very transparent with pricing and the process. He's also very knowledgeable of the product and is willing to provide creative advice to make sure you are truly happy with the end result. The Cyber truck was my first project with him. I then sent my brother and rest assured I will recommend any and all who need his services which I have now learned go beyond just wrapping cars.

Lemodelo

Did an amazing job squeezing me in as the last client of the day. Everyone was professional, kind, and efficient. Communication was smooth highly recommend. Came from queens all the way to Brooklyn and would definitely do it again 🫶🏾🔥🔥

Christian D. L.

I honestly wish I could be one of the 5 stars reviews but unfortunately it was probably the worst experiences I’ve had

Below I will write the issues I came across
- I brought my car in back in January and the car was with them for 3 weeks
- They would continually change dates and lie to me about the pickup date. It went from 3 days to, 5 days, to 1 week, to 2 weeks, to 3 weeks
- When I went to pickup the trunk of my car wouldn’t open
- I arrived home with the door being unable to open and after turning the car off the inside lights would not turn off
- In addition to that the ppf would stick out on the edges and there was multiple rough cuts
- They offered to pick up car which was nice. Nevertheless, one time I was informed it would be dropped off the same day and instead I got a “sorry I fell asleep” the next day.
- Another time when picking up the car, they made my uncle wait outside for 2 hours in the cold because his worker forgot what time they agreed the car would be pickup up
- Another time, I had to cancel plans to celebrate my birthday as they would not respond to my messages and calls about when I should expect to receive the car.
- After a few times of bringing the car back, they did the whole ppf again and the same thing happened, the ppf would not stick, and there was a few rough cuts
- They lost the Chevrolet badge on the back of my car and door plastic would stick out everytime it was opened (and they actually cut a piece of it which upsets me
- They informed me to stop by to correct all the mistakes, I come back to be informed “come back next week” (this is 6 months after I originally brought my car)
- They somehow, manage to tell me again, you can pickup but bring back next week. I had to delay moving out of state because of this.
- I’ve gotten my car detailed 2 times and both times, I have been informed by people that it was the worst ppf they had seen
- I was informed I’d get a 3.5k refund and that was in March. I honestly don’t know how more patient I can be. I asked for another 500 for another mess up they had made and they agreed to pay. I have not received any of my money back.
- I honestly just want the refund that I was promised. My calls have been ignored for the past week.

Scott K.

Sam was great to work with. Even coming in on his day off to let me drop my car off beforehand. Worked fast, and offered advice when prompted on what would look good. Extremely happy with the result.

wayne C.

This shop is top tier. I started with a factory blu and they recommended a satin gray which I love. They also colored the inside of my rims black and left the machine finish, and cleaned and repainted my calipers which was pretty cool. They suggested me adding a lip to the front to give it an aggressive look and I was blown away. The customer service really did it for me. The staff went above and beyond on my car and it came out amazing. It’s definitely given me a boost of respect among the ladies and other car enthusiasts . Appreciate the clear communication at all times. Finally found a shop that I can bring all my cars to and get a great deal and value.